As a medical facility, our demands for a secure and available health information system are over- reaching. The internet, data storage, billing, voice over IP and email needs are interdependent and require a vigilance that is time-consuming. Graffen has been the solution for those potential problems. Their 360 Managed IT service has decreased our down-time to almost none. Their quarterly reviews and monthly on-site visits have allowed us to update software, replace hardware and solve small issues before they erupt into big complex problems. Their techs are very available and knowledgeable and have even helped with remote access. I can finally relax knowing they are part of the team.