Simplify Your Technology and Maximize Your Potential With Graffen’s Managed IT Services
Get Friendly Support and Technology That Just Works
Responsive Help Desk
We understand how maddening tech troubles can be. That’s why we focus on providing quick solutions and friendly, clear communication to keep you up and running smoothly.
Consistent Customer Service
Constantly explaining your setup to new technicians is a hassle. Our seasoned experts take the time to understand your business so that you’re talking to a familiar voice when you call for help.
Proactive Support
Our main goal every day is to make your workday run smoothly. Our proactive approach means fewer IT surprises, so you can stay focused on the big picture.
Productivity Tools for Efficiency
We optimize your workflow by integrating productivity tools like Teams, SharePoint, and password management solutions, specifically tailored to enhance efficiency and streamline your operations.
Transparent, Inclusive Pricing
Your managed IT services budget deserves clarity and peace of mind. Our model gives you the straightforward support you need at a predictable cost, with absolutely no hidden fees.
Communication Removes Confusion
We like to over-communicate to keep our customers in the loop. Expect regular updates at every step, so you know exactly what’s going on and where we’re at with issue resolution.
Smart Solutions From Graffen = Stress-Free Work Days For You
Strategic, Long-Term Partnership
We’re not just here to fix IT problems; we want to understand your goals and help you achieve them through smart technology choices. We’ll meet regularly to help you plan for the future.
Swift Email & Computer Help
Facing tech issues with your computer or email? Contact our help desk for immediate assistance with impressive response times and high closure rates, ensuring minimal disruption to your day.
Cybersecurity for Peace of Mind
Protecting your business is our top concern. We’ll proactively safeguard your data, offer solutions to patch your vulnerabilities, and plan to fight against the security threats of tomorrow.
Growth-Focused IT Strategy
Are you growing, expanding locations or acquiring? We’ll make sure your IT infrastructure keeps pace, providing the reliable support and flexibility to help you reach your full potential.
98% Customer Satisfaction
We love building strong relationships with our clients. Your success is our success, and we’re committed to delivering the kind of IT support that makes a real, positive difference for your business.
We’re Your Ideal Managed IT Services Provider If…
- You’re frustrated with slow, impersonal service that makes you feel like just another ticket.
- You’re tired of broken promises, surprise fees, and feeling like your IT provider doesn’t have your best interests at heart.
- You want a true partner who understands your business goals, not just a tech vendor who fixes problems as they arise.
- You worry about your data’s security and the potential consequences of a breach for your business.
- You feel like your IT is constantly holding you back, with outdated systems and unreliable support slowing down your team.
- You suspect your current IT setup isn’t up to par, leaving you vulnerable to costly disruptions and security risks.
Our Process: Selecting Managed IT Services That Work for YOU
Initial Consultation
We’ll identify the pain points and challenges that are holding you back, understand your reasons for considering a change, and discuss your business goals. We’ll strategize to pinpoint all areas where our services can drive significant improvements and help realize your vision.
In-Depth Analysis
Next we’ll conduct a comprehensive assessment, encompassing network, cybersecurity, and overall technology evaluations. This is to better understand your processes, pinpoint technical weaknesses, and address your concerns or issues.
Collaborative Solution Design
Our team is passionate about creating solutions that fit your needs like a glove. We’ll focus on strategies that not only fix problems, but pave the way for exciting growth.
Recommendations & Roadmap
We’ll clearly outline your technological issues and risks, then detail how our processes and solutions are tailored to resolve these challenges. Our presentation will focus on empowering you with informed and confident IT decisions.
Seamless Implementation
Once you have a plan that feels right, we’ll handle all the technical details and make the transition as easy as possible. You’ll always know what’s happening with minimal disruptions to your day-to-day operations.
Graffen: An IT Provider, Neighbor and Friend to Philadelphia Businesses
The relationships we build with our clients are what make our work truly rewarding – some of our clients have been partnered with us for 50 years! Take a local golf association, for instance. They were feeling stuck with their old managed IT services provider – things were slow and disorganized. We didn’t just come in and fix a few things; we listened deeply and created a whole new plan that made their operations run flawlessly, improving experiences for both staff and members. That’s the Graffen way: responsive, reliable, and wholeheartedly invested in helping our clients succeed.
