About Us: Experience the Graffen Difference

As a medical facility, our demands for a secure and available health information system are over- reaching. The internet, data storage, billing, voice over IP and email needs are interdependent and require a vigilance that is time-consuming. Graffen has been the solution for those potential problems. Their 360 Managed IT service has decreased our down-time to almost none. Their quarterly reviews and monthly on-site visits have allowed us to update software, replace hardware and solve small issues before they erupt into big complex problems. Their techs are very available and knowledgeable and have even helped with remote access. I can finally relax knowing they are part of the team.

It is a delight to work with the Graffen Team. They are seasoned professionals who LISTEN CAREFULLY to client needs and offer solutions based on client needs. They do not push or promote products that are not in a client’s best interest. I like that!

We are a busy law office. Scanners and printers are essential to our business. The few times that our machines have required servicing, the Graffen Team was there to assist. I appreciate that!

Greg was very helpful. He listened to my concerns and was thourough in exploring ways to fix the problem. He also followed up with me to make sure the problem was resolved.

Walt was very patient and solution-oriented, and he also had a great sense of humor about the situation I presented to him.

If your business is important, you need professionals. Graffen exceeded our expectation this past week…. but no surprise… they have provided services to us for years. Keep up the great work Team Graffen !

Positive: Professionalism, Quality, Responsiveness, Value
I cannot say enough good things about this company. My law firm uses them for a variety of services from printers to dictation, and we are never disappointed by quality nor service. Their sales team is extremely knowledgeable, helpful and honest. Their administrative staff is extremely friendly, timely with service and orders, and overall outstanding. This is the company you want to use if great customer service and quality products are at the top of your list. They are certainly a well-oiled machine! Thank you Graffen for all that you do – we don’t know where we would be without you ALL.

If you are looking to outsource your IT, I would highly recommend giving Graffen a shot! What sets Graffen apart is the technical teams experience level. The team consists of “seasoned” business oriented, productivity driven, tech leadership minded pro’s.

IT support at its best! Graffen can handle everything from day-to-day workstation support to major upgrades. Excellent (and respectful) communication with staff who are not IT specialists. The people at Graffen people are amazing.

This company has never failed me yet. They have a crew of very talented IT support personnel. I feel the service they provide is excellent. I’ve used the service multiple times and they have always fixed any issue in a fast and timely manner. A+ customer service experience.

Graffen Business Systems has been an excellent vendor to work with for Managed IT Services. They’ve been helpful in setting expectations, planning, support desk, projects, etc. The experience has been much better than other vendors previously worked with in the past. Highly recommend them as a professional team to partner with – they have a great understanding of how technology matches with business goals.