About Us: Experience the Graffen Difference

For several decades, Graffen has been at the forefront of providing innovative technology solutions in Philadelphia. Our team-driven approach ensures that when you call us, you’re speaking with familiar faces who understand your business inside and out. We pride ourselves on maintaining a highly experienced staff with low turnover, ensuring consistent, high-quality support that’s always in sync with your needs.

Your Local IT Experts With a Personal Touch

Graffen’s roots run deep in Philadelphia, all the way back to 1963, when Bill Graffen started selling typewriters (and yes, even electric shavers!) out of his car. We may have grown a bit since then, evolving alongside technology, but some things remain the same: our dedication to our customers, our love for our city and sports teams, and our belief that technology should simplify, not complicate, your life.

We’re not just another tech company; we’re your neighbors, your partners, your trusted advisors. We take the time to understand your business, your dreams, and your challenges. Our experienced team is always there to listen, to guide, and to provide solutions that truly fit. And because we believe in going the extra mile, we’ll even come on-site when you need a helping hand. That’s the Graffen promise: friendly, reliable, and always ready to help you succeed.

Our Core Values: It’s Just How We Do Things


We're All About Trust

Building relationships that last means being open, honest, and transparent. You can always count on us for straightforward advice, unwavering support, and a commitment to your best interests. Your success is our success, and we’ll work tirelessly to earn your trust every step of the way.
Consistent Customer Service

We Bring Our A-Game (and a Smile)

Our team of experts are not only technology pros, but also exceptional problem solvers. We approach every project with a positive, can-do attitude, a touch of humor, and a genuine desire to help you achieve your goals.
Streamlined Efficiency

We Keep Our Word

We understand that your success depends on our reliability and integrity. We’re committed to doing what we say we’ll do, every time, and exceeding your expectations whenever possible. We own our mistakes and always strive to learn and improve.
Productivity Tools

Teamwork Makes the Dream Work

Collaboration is the key to our success. When you partner with Graffen, you gain a whole team of dedicated professionals who are passionate about technology and here to help you win. We work together seamlessly to ensure your systems run smoothly and efficiently.

We Value Your Time

We respect your busy schedule and won’t waste a minute of your time. We’ll be there when we promise, ready to tackle any challenge and get you back to business as usual, as quickly as possible.
Communication Removes Confusion

You're Our Priority

Your satisfaction is our ultimate goal. We take the time to listen to your needs, understand your unique challenges, and develop tailored solutions that propel your business forward. We’re not just your IT support provider; we’re your long-term trusted partner.

Here’s How Graffen Can Help You

Experience icon

Managed IT Services

Co-Managed Services

Co-Managed Services

Compliance Management

Compliance Management

Cybersecurity Services

Cybersecurity Services

product development

Disaster Recovery

Business Cloud Services

Business Cloud Services

Copiers & Printers

Copiers & Printers

Managed Print Services

Managed Print Services

VoIP Phone Services

VoIP Phone Services


Legal Dictation

preferences of lawyers and judges

Medical Dictation

Why Organizations Like Yours Partner With Graffen

We’ve been proud to call Philadelphia home for over 60 years, building relationships that go beyond just business. In fact, many of our clients have been with us for decades – a true testament to the trust and value we bring to the table.

We’re humbled by our 98% customer satisfaction rating and the fact that eight out of ten law firms recommend us for dictation services. But what truly warms our hearts is the close-knit team we’ve built. Many of our team members have been with us for over 20 years, ensuring a level of expertise and unwavering support that’s hard to come by.

Whether you’re in healthcare, legal, manufacturing, running a nonprofit, or even managing a private golf club, we’ve got the experience and passion to tailor our IT solutions to your unique needs. We’re more than an IT services provider, we’re a dedicated partner to help you succeed for the long haul.