Full-Service Philadelphia Managed Service Provider
Do you have a company that requires efficient, stable and secure IT systems? If so, Graffen can help. Our team of Philadelphia managed service providers offer solutions that are ideal for companies with a minimum of 15 system users.
Who Our Managed Service Providers Are
Founded by Bill Graffen in 1963, our company grew as needs of clients changed, and some of our staff members have more than 30 years of technology experience. In addition, we offer a variety of onsite and offsite backup services to make sure you always have a copy of your vital information.
Services We Provide
Our managed IT services are ideal for companies reaching out for support for the first time. We also work with clients who seek to improve their current network infrastructure. Graffen offers the following services.
A 360° IT Support Plan
Our cloud-based systems provide you the peace of mind you need when protecting sensitive information. At the same time, the IT network we design and manage for you offers you the convenience of permitting your team to work from anywhere.
- Onsite and offsite backups – This includes storing data in more than one place to prevent information loss during an emergency.
- Quick and easy data restoration – You can retrieve your data and have your system working again before you experience any downtime.
- Both desktop and mobile usage — All information can be managed and accessed from any device, so you can still find it even after a communication interruption.
- VoIP systems set up and management – You can rely on our team to provide you secure online calling and conferencing for individual and team use.
- Leadership support – This could include creation of and implementation of CRM and ERP programs as well as software for in-house accounting use.
- Day-to-day support — We also can take technical assistance calls and address concerns your customers would have. Any task required for successful daily business operation, we provide.
- Continual monitoring – Our experts will repeatedly inspect your infrastructure and alert you of any known security issues.
Copiers and Printers for In-House Printing
We offer a range of high-volume imaging machines. This includes wide format printers and equipment that provides multiple functions including scanning, copying and emailing documents. We also provide a complete line of shredders, fax machines and more. In addition, we offer a 3-hour copier service response time, live telephone customer support, document management, and loaner equipment during repairs.
Dictation and Voice Services
Part of running a successful IT department is proper communication. We have more than 50 years of experience in voice and speech technology, and we implement natural-sounding speech recognition solutions. We will work with your legal or health department according to your environment and needs that also makes room for scalability and growth.
Voice over IP Communications Services
Our Philadelphia managed service providers help you take client relations to the next level with VoIP communications. We can set up and run your entire customer service department with a system you can dial direct from a CRM package. It features auto attendant, caller ID, call blocking, conferencing and 3-day calling, call detail reporting, and more.
If you’re in need of a managed service provider, contact Graffen today! We’re more than happy to discuss the details of what your company needs and how we can help.