Laser Printer & Print Management:
 
Organizations throughout the Philadelphia area have turned to Graffen for laser printer support for almost 20 years. Our factory-trained technicians are able to troubleshoot and repair most laser printers on-site, including Hewlett Packard (HP), Lexmark, Xerox, OKI and Kyocera.

Graffen offers a Total Satisfaction Guarantee, which means we’ll refund your money if you are unhappy with our services. Some of these printer services include:
  • Break / Fix
  • Yearly Service Plans
  • Cost Per Print Plans / Print Management
  • Fleet Management
 
Break Fix
For organizations who don’t require an ongoing preventative maintenance program. Service is on a “per call” basis.

What’s Included: As normal, we’ll provide a quick response time and proven reliable service.
 
 
Yearly Service Plans
A yearly preventative maintenance plan based on a flat rate for each printer.

What’s Included: A preventative maintenance program that includes a yearly inspection and tune up to help catch problems before they happen. Also, we’ll support your printers throughout the year with unlimited service calls and free parts & labor. (Consumables are not included)
 
 
Cost Per Print Plans / Print Management
A maintenance program which is billed according to your printed page volume. Kyocera offers technology that allows for dramatically reduced supply and operation costs.

What’s Included: All supplies (except paper), parts, labor and travel time are included in one quarterly payment, which based on your printed page volume over the previous 3 months. The typical HP print costs 2.5 cents, which does NOT include maintenance and parts. Our Kyocera cost per print prices range from 1 to 1.5 cents per page. This reflects a dramatic costs savings. The average desktop printer runs 4,400 pages per month – a simple analysis will show a significant savings.
 
 
Fleet Management
Many of our larger customers rely on Graffen to support and maintain their fleet of HP printers. Some services that we provide our Fleet Management customers are:

What’s Included:
• Deployment & set up of new equipment
• Procurement
• On-going preventative maintenance & inspections
• Hardware & supply inventory control
• 1 hour emergency response times
• Loaner machines, if necessary
 

Home  |  Contact  |  Mailing List  |  Jobs  |  Client Interface  |  What's New  |  Site Map
Dictaction  |  Laser & Print Management  |  Copiers/Multifunction & Fax  |  Computer Hardware  |  Typewriter

© Graffen Business Systems 2007 - 2008