Is Your Copier or Fax Out of Manufacturer Warranty? Backed by almost 45 years of experience, Graffen provides hardware maintenance agreements that will keep your equipment running at peak efficiency. Whether it is an old or new fax machine, Graffen picks up the warranty where the manufacturers leave off. Graffen Business Systems has hardware maintenance agreements on the following: • All Fax machines • All Xerox & CopyStar / Kyocera Mita products • Most brand copiers Our maintenance agreements cover: • All parts for the machine • All labor for the machine • Scheduled cleanings • Quick response time – 4 to 6 hours • 1 hour emergency response • Loaner machines – will bring a loaner unit to your office if we are unable to repair your machine in a timely manner