Legal Expertise

Graffen is a value-added reseller of market-leading dictation solutions from BigHand, Olympus, Philips, and BayScribe.

For almost 50 years, Graffen has supported the technology needs for area law firms, providing the legal profession with superior integrated business solutions. Whether it’s utilizing our remote support team for computer network support or our managed services to proactively monitor and support a complex network environment, our staff has the flexibility and capability of supporting your technical requirements. Our knowledge and technologies, including digital dictation and our speech recognition engine that translates voice to text, can create efficiencies within the day- to- day operations of your firm.

As we partner with you to build a strategic, long-lasting business relationship, your organization can expect to receive the highest level of customer service from the professionals at Graffen. You will come to value Graffen as a responsive and dependable contributor to your organization’s success. We will be there, in person, when you need us. We will even refund your money if for any reason you are not happy with our work.

Your appointed Graffen team includes the following specialists:

  • Assigned Lead Technician
  • Technical Engineers
  • Project Managers
  • Remote Support Technicians
  • Hardware Specialists
  • Consultants
  • Customer Service Representatives

The benefits of digital dictation for the legal environment:

  • Superior sound quality
  • Improved staff utilization
  • Enhanced time efficiency
  • Faster document turnaround time
  • Mobile dictation: Blackberry, iPhone, and other PDA's
  • Better management through increased visibility and reporting
  • No tape transportation or shipping costs
  • Eliminates the risk of broken or lost tapes

Take It from Our Customers

The feedback Graffen receives from its legal clients is a testament to the products we offer and the service we provide.

"The system permits more people access to your work, making it easier to work more quickly."
—Drew Burach, Attorney, Archer & Greiner

"Digital dictation has been nothing but a positive addition. It has enabled me to prioritize my work more efficiently, with a steady flow of work that can be 'shared' regularly and fairly."
—Jennifer House, Administrative Assistant, Marshall Dennehey

"With the old tape system, you could have three or four full tapes of dictation from one attorney and not get to a tape from your other attorney for three or four days. With digital, each dictation is sent to the secretary immediately, so everything is transcribed in the order it is received, other than rush jobs."
—Terry Ellinger, Marshall Dennehey

"I believe we can use fewer assistants, who should be able to produce more work easier because of this system. We’ll save costs to the firm overall while improving our delivery of legal services to our clients."
—John Gonzales, Attorney, Marshall Dennehey

“Our department was receiving numerous tapes from one of the satellite offices. This system has greatly reduced our workflow from this office and makes us more productive by sharing work among the satellite offices."
—Cindy Swan, Administrative Assistant, Montgomery McCracken

Graffen also provides print management services, which help businesses achieve the optimal blend of cost and performance by managing their copy and printing expenses while keeping equipment working at full potential. We sell and service a full line of Xerox and CopyStar copiers, Hewlett Packard and Kyocera printers, and various brands of fax machines.

GreenGraffen programs can help your firm reduce its environmental footprint. Learn more >